CANCELLATION POLICY

Your appointment is valued and reserved especially for you, but it is understood that schedule adjustments are needed; therefore, we respectfully ask for at least 24 hours notice to cancel or reschedule a standard appointment. For appointments with service deposits attached, we require at least 7 days notice to cancel or reschedule, as our stylists typically set aside a larger amount of time for such appointments. Please respect the time that is taken to provide this service. SO30 is open Tuesday through Sunday.  

CONFIRMATION EMAILS

As a courtesy clients receive a reminder via email and text 48 hours prior to scheduled appointment with a request to make any adjustments 24 hours prior. Clients who do not confirm via the email or text link are called 24 hours prior to their visit. Please utilize the email or text link to make your busy life easier. It is the client’s responsibility to remember their appointment.

CANCELLATIONS

Clients are sent a 48 hour reminder prior to appointment, with the understanding that most appointments are booked weeks in advance. Without the proper notice of 24 hours (or 7 days in the case of appointments for which a service deposit has been taken) to cancel or reschedule, the opportunity is missed to book other clients on the waiting list. After ONE NO SHOW, a credit card will be required to hold any future appointments and charged 100% of the service rate at the time of re-booking. 

NO SHOW is to be considered an abandoned appointment or a cancellation within 24 hours of the scheduled service, and will be charged in full.

RESCHEDULING is to be considered anytime before the 24 hour appointment time. No charge will be applied. For appointments rescheduled within 24 hours of the scheduled service, the cancellation penalty will apply and the client will be charged in full.